Welcome to Intimates by Anna. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. Returns & Exchanges
- We accept returns of unworn items within 30 days of purchase.
- For hygiene reasons, used lingerie cannot be returned.
- Customers are responsible for the cost of return shipping.
- To initiate a return, please contact our team with your order details for instructions.
2. Payment Terms
- Payments are processed securely via PayPal.
- Customers will be charged only after their order has been confirmed as in stock.
3. Order Cancellations
- Orders can be cancelled before they are marked as shipped. Once an order has been dispatched, cancellations are no longer possible.
4. Privacy Policy
- We collect customer information solely for the purpose of processing and completing orders.
- Your data will never be shared with third parties for any reason.
- For more information, please refer to our Privacy Policy.
5. Shipping & Delivery
- All orders are shipped via Royal Mail, with full coverage for lost packages.
- While we strive for prompt delivery, we do not accept liability for delays caused by postal services or other unforeseen circumstances.
6. Intellectual Property
- All content on this website, including product images, descriptions, and designs, is the exclusive property of Intimates by Anna.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
7. Website Use
- Users must not engage in activities that harm, disrupt, or misuse our website, including malicious actions or automated data scraping.
By shopping with Intimates by Anna, you agree to these Terms & Conditions. If you have any questions or concerns, feel free to reach out to our team via our contact page.
Thank you for choosing Intimates by Anna. We’re here to make you feel beautiful and confident!